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Privacy and Terms

We are committed to ensuring that your privacy is protected.

This privacy policy describes how we collect and use the personal information you provide us with.

Personal information collected when using this website shall be used in accordance with this privacy policy.

Information collected

We collect certain information from visitors and users of our website. For example, when you order from our website, the personal information we collect includes: Date of Purchase, Transaction ID, Email Address: Name and Address. This information is used for the purpose of creating you or your company a sales receipt and providing the services you requested.

Personal information is also collected from support queries, quote enquiries and feedback that you provide us with via our forms, email and telephone.

The personal information we collect is necessary so that you can use our services and products and is used within the company for its intended purpose only. If you choose not to provide this information, you will not be able to use our services and products.

We generally collect personal information directly from you via our website and email, but we may also collect information by using tracking technologies such as cookies and web analytics services.

If we contact you in relation to our services via a publicly available contact method it will only be for the purpose of discussing our services.

Booking a session with us is subject to our rules of play.

How your personal information is used

We collect your personal information in order to provide our services and products to you, comply with legal obligations, and to improve our website, service and offerings.

We use your personal information in order to:

  • Provide you with the services and products offered on our website.
  • Fulfil your order.
  • To respond to support queries, quote enquiries and feedback received via our website forms, email and telephone.
  • Contact you with information about our website and services, such as to notify you of changes to our site, website disruptions, updates or promotions.
  • To improve and manage the website and services we provide.
  • Provide you with information that you request from us or you have given us consent to do so.

Circumstances of disclosure

We do not sell, lease, lend or share any personally identifiable information to independent third parties.

We only share information with third parties if:

  • We are required to do so by law
  • We have prior consent to do so verbal or written
  • It is necessary for a service you have requested


Cookies are small text files that contain small pieces of data, which are stored on your device by your web browser when browsing websites.

We use cookies to improve your browsing experience on our website. Our cookies are harmless to your PC. They are used to assist you while using our website and remember you as a returning visitor.

Cookies are used so that our website and services function properly, such as allowing you to create and access your account and use our services. They help us to provide you with the best possible user experience while browsing and visiting our website.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Please note: Our website will not function properly without cookies. Without them certain features of our website will not work.

Almost all modern websites use cookies of some sort. If you have concerns, your web browser should have the option to block them. Please refer to your browsers help guide.

More general information about cookies can be found on http://www.allaboutcookies.org/

Third party links

This privacy policy applies to cheekycherubsurmston.org. Third party links taking you out of our website are not covered by this policy. Sites linked to us are responsible for their own privacy policies; it is your responsibility to read their privacy policy before committing yourself. We do not have any control over the content or conduct of third party sites, however, if a third party is behaving in an inappropriate manner and we become aware of the fact, we reserve the right to terminate the link in the interest of data protection.

Third party websites may also make use of cookies. If you click an external link to a third party website you are no longer covered by this privacy policy.


We strive to protect the personal information provided to us, both during transmission and once we receive it.

In addition, our service providers take appropriate security measures to protect against disclosure and unauthorised access of data.

However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we are committed to ensuring that the personal information we collect, use and store, is secure, we cannot guarantee its absolute security.

Your rights

You have the right to view, amend or delete the personal information we hold about you.

If you’ve signed up to our mailing list, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in marketing emails.

If you ask us to delete the personal information we hold about you, please note that you may not be able to access all or parts of our website and services after deletion. Deletion requests can take up to 30 days and deletion confirmation will be given.

Email your request to admin@onholdmessagingdirect.com.


We may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes.